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Sales & Payment Terms
SALES & PAYMENT TERMS By placing an order with Texas Traditions, you agree to the following: ORDERING & PAYMENT Texas Traditions accepts a limited number of orders for each Homecoming date. Please confirm availability before ordering. Payment is required when your order is placed unless another payment option is specifically offered. Your production space is not reserved until the required payment has been received. CUSTOM & HANDCRAFTED PRODUCTS Every Texas Traditions mum and garter is individually designed and handcrafted. Product photos are examples of our work and are intended to represent the overall style, size and design level of each collection. Your finished product will be unique and will not be an exact reproduction of another design. Because our products are handmade, variations in materials, placement and design are expected and are not considered defects. Materials are subject to availability and may be substituted with comparable items when necessary. ORDER INFORMATION Please carefully review all names, spelling, school information, dates, jersey numbers, activities, colors and other personalization before submitting your order. Texas Traditions is not responsible for errors resulting from incorrect or incomplete information provided by the customer. DESIGN We will incorporate your selections and preferences whenever possible while maintaining the overall style and integrity of your chosen collection. Final placement, balance and design decisions remain at the creative discretion of Texas Traditions. ORDER CHANGES Please contact us as soon as possible if you need to make a change. Changes cannot be guaranteed once production has begun and additional charges may apply. ADDITIONAL POLICIES All purchases are also subject to our Cancellation & Refund Policy and Shipping, Pickup & Delivery Policy. By completing your purchase, you acknowledge that you have reviewed your order information and agree to the applicable Texas Traditions terms and policies.
Cancellation & Refund Pollicy
CANCELLATION & REFUND POLICY Because Texas Traditions products are custom-made and each order reserves limited space on our Homecoming production calendar, all sales are final after 24 hours of purchase. CANCELLATIONS Orders may be canceled within 24 hours of purchase for a refund. After the 24-hour cancellation period, orders are considered final and are non-refundable. Rush orders or orders placed after production has already begun may become final immediately and may not qualify for the 24-hour cancellation period. ORDER CHANGES If you need to make a change to your order, please contact Texas Traditions as soon as possible. We will do our best to accommodate reasonable changes when production allows, but changes are not guaranteed. Additional charges may apply if a requested change requires additional materials, customization or production time. CUSTOM PRODUCTS Because each mum and garter is created specifically for the customer, we do not accept returns or exchanges based on personal preference, size, color variation, design placement or other characteristics consistent with the collection and customization options purchased. If we make an error or you believe there is an issue with your order, please contact us as soon as possible so we have an opportunity to make it right. MISSED HOMECOMING OR CHANGE OF PLANS Changes in Homecoming plans, attendance, dates, relationships or a customer's decision not to use the finished product do not qualify an order for cancellation or refund once the cancellation period has passed. By placing an order with Texas Traditions, you acknowledge and agree to this Cancellation & Refund Policy.
Shipping, Pickup & Delivery
SHIPPING, PICKUP & DELIVERY Available fulfillment options vary by product, location and Homecoming date. Please select your preferred option at checkout and review your order communications for final instructions. PICKUP Texas Traditions offers complimentary studio pickup in the Brock area as well as scheduled Fort Worth-area pickup options during Homecoming season. Pickup dates, times and locations will be provided during checkout and/or in your order communications. Please wait until you receive confirmation that your order is ready before arriving. If you cannot make your scheduled pickup, contact us as soon as possible. We will do our best to arrange an alternative; however, alternate pickup or delivery cannot be guaranteed. DELIVERY Local delivery may be available for select areas and Homecoming dates. Availability and applicable delivery fees will be shown during checkout or confirmed with your order. SHIPPING Shipping may be available for eligible products and destinations. Because homecoming mums are large, dimensional and handcrafted, shipping availability and cost may vary by product. Customers are responsible for providing an accurate shipping address. Once an order has been transferred to the carrier, Texas Traditions is not responsible for delays caused by the carrier, weather or circumstances outside our control. We will make reasonable efforts to assist if a shipping issue occurs. RECEIVING & CARING FOR YOUR ORDER Please inspect your order when you receive it and contact us promptly if you notice an issue. Mums and garters are handcrafted and should be handled, transported and stored with care. Keep your order in a cool, dry location and never leave it inside a vehicle or expose it to excessive heat. High temperatures can soften adhesives and cause flowers, embellishments or other components to loosen. Once an order has been received and accepted, Texas Traditions is not responsible for damage caused by handling, transportation, wear, improper storage, weather, heat or other conditions outside our control. If an issue occurs, please contact us. While repairs cannot be guaranteed, we will always do our best to help when reasonably possible. Failure to pick up or accept delivery of a completed order does not qualify the order for a refund.
Privacy Policy
PRIVACY POLICY Texas Traditions respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order or communicating with us. INFORMATION WE COLLECT We may collect information necessary to process and fulfill your order, including your name, email address, phone number, billing or fulfillment information, school and Homecoming information, student personalization details, photos or files you choose to upload, and order history. We may also collect basic website and device information through cookies, analytics and other technologies used to operate and improve our website. HOW WE USE YOUR INFORMATION We use your information to process and personalize orders, communicate about your order, arrange pickup, delivery or shipping, provide customer service, maintain business records and improve our products and website. If you choose to subscribe to marketing communications, we may also use your contact information to send Texas Traditions news, availability updates and promotions. You may unsubscribe from marketing communications at any time. PAYMENTS & THIRD-PARTY SERVICES Payments and certain website functions are provided through trusted third-party services, including our ecommerce and payment providers. These providers may process information necessary to complete your transaction according to their own privacy policies. Texas Traditions does not directly store complete credit or debit card information. We do not sell your personal information. PHOTOS & PERSONALIZATION Information and photos submitted with an order are used as necessary to create your personalized product. Texas Traditions may photograph completed products for our portfolio, website, social media and marketing. If you prefer that your completed order not be shared, please contact us. COOKIES & ANALYTICS Our website may use cookies and similar technologies to operate the online store, remember preferences, understand website traffic and support marketing or advertising. You may adjust cookie settings through your browser or any privacy controls made available on our website. INFORMATION SECURITY We take reasonable measures to protect customer information. However, no online transmission or storage system can be guaranteed to be completely secure. YOUR INFORMATION You may contact Texas Traditions if you need to correct information you have provided or have questions about how your information is used. We may retain information when reasonably necessary to complete transactions, maintain business records, meet legal or tax requirements or protect our legitimate business interests. POLICY UPDATES This Privacy Policy may be updated periodically as our website, services or business practices change. The current version will be posted on our website. Questions regarding this Privacy Policy may be submitted through the Texas Traditions Contact page.